Service Terms, Payment Terms & Refund Policy

1. Acknowledgement of Service Agreement

By purchasing any service, program, membership, consultation, or digital product from MAC Enterprise Consulting, the client acknowledges that they have read, understood, and accepted these service terms.

MAC Enterprise Consulting provides professional consulting, entity formation services, and digital education products that involve administrative work, research, preparation, document filing, and intellectual property.

Because work begins immediately after payment and services include digital materials and administrative preparation, all sales are final unless otherwise stated in writing.

2. Payment Terms

All services must be paid in full or enrolled in an approved payment plan before work begins.

By submitting payment, the client authorizes MAC Enterprise Consulting to begin work on their file, which may include:

• Internal file creation
• Business research
• Name searches
• Document preparation
• Strategy review
• Administrative processing
• Secretary of State filings
• Access to digital education materials
• Client onboarding and communication

Because these steps begin immediately after purchase, payment confirms authorization to begin work.

3. No Refund Policy

All services provided by MAC Enterprise Consulting are non-refundable.

This includes but is not limited to:

• Business formation services
• LLC to Corporation conversions
• Legacy Builder packages
• Journey to Success services
• Business consulting or mentorship
• Business plans
• Business credit programs
• Non-profit filings
• Tax filing
• Digital training programs or masterclasses
• Membership programs
• Any downloadable or digital product

Refunds will not be issued for reasons including, but not limited to:

• Change of mind
• Failure to complete intake forms
• Failure to respond to communication
• Business strategy disagreements
• Personal financial hardship
• Delays caused by state processing timelines
• A client deciding not to proceed after payment

4. Payment Plan Terms

Clients selecting a payment plan agree that payment plans are binding financial agreements.

• The client is responsible for all scheduled payments
• Services begin upon the first payment
• Remaining payments are not optional
• Remaining payments cannot be cancelled
• Remaining payments cannot be disputed

Failure to complete payments may result in suspension of services, collections, or legal enforcement of the agreement.

5. Authorization to Begin Work

By submitting payment, the client explicitly authorizes MAC Enterprise Consulting to begin work immediately, including administrative work that may occur before visible deliverables are provided.

• Internal file creation
• Client onboarding
• Research and strategy preparation
• Document preparation
• Communication with state agencies
• Administrative processing

Because work begins immediately upon payment, services are considered initiated once payment is received.

6. Processing Timelines

Processing times vary based on factors including:

• Secretary of State processing times
• State-specific requirements
• Government filing delays
• Client response time
• Volume of client work

Estimated timelines are not guarantees.

• Legacy Builder: minimum 8 weeks
• LLC to Corporation Conversion: minimum 45 days
• Journey to Success: approximately 90 days

7. Client Responsibilities

The client agrees to:

• Complete all intake forms promptly
• Provide requested documentation
• Respond to communication when required

Delays caused by the client do not qualify for refunds.

8. Dispute & Chargeback Policy

By purchasing services from MAC Enterprise Consulting, the client agrees not to initiate payment disputes or chargebacks without contacting MAC Enterprise Consulting first.

If a dispute is filed, the company reserves the right to provide supporting evidence including:

• Signed service agreement
• Checkout policy acknowledgment
• Proof of work initiation
• Email communication records
• File preparation logs

Fraudulent disputes may result in immediate termination of services, legal enforcement of payment obligations, and reporting to payment processors.

9. Membership Programs

Membership subscriptions provide immediate access to training sessions, digital content, and educational resources.

Because members gain immediate access to intellectual property, membership fees are non-refundable.

Members may cancel future billing, but past charges are final.